Privacy Policy

The Hotel Okura Tokyo websites ("the Websites") require entry of personal information and record that information in a database when performing reservation, inquiry, member registration and other such procedures. Hotel Okura Tokyo and Okura Hotels & Resorts uses the information thus recorded to provide services beneficial to our customers.

Entering Personal Information

Submission to the forms on the Websites requires customers to provide certain personal information in order to provide them respective services.

Usage of Personal Information

Data thus entered and recorded is used for the following purposes.

Provision of Service

The data is used to provide services requested such as reservations, document request, product request, inquiry and other such forms.

Email Newsletter

The data is used to send email newsletters to users requesting receipt of the email newsletter or agreeing in service request forms to receive news via email. Users may themselves modify this information or terminate transmissions at any time.

Other Communications

Hotel Okura Tokyo may also contact customers by email, telephone or post as deemed necessary.

Management of Personal Information

The database containing the personal information of customers using the Websites is managed by designated Hotel Okura Tokyo administrators and contractors to Hotel Okura Tokyo.

Customers' email addresses may be used for the transmission of Hotel Okura Tokyo email newsletters and for email transmissions from Okura Hotels & Resorts. No personal information other than the email address is disclosed for such purposes.

Customers' personal information may be disclosed to third parties in the following circumstances:
Sharing or disclosure of information to a contractor with a signed confidentiality agreement for purposes of maintenance or management of the Websites or the customer information system.
Sharing or disclosure of information to an affiliate with assigned confidentiality agreement for delivery of direct mailings from Hotel Okura Tokyo or Okura Hotels & Resorts.
Agreement by a customer to the disclosure of information.
Formal inquiry on a legal basis by police authorities, courts or other official institution.
Other serious and urgent necessity of the customer, Hotel Okura Tokyo or a third party.

Use of Statistical Information

Information concerning customers using the Websites is employed as statistical information that excludes personal information. This information is employed as marketing data in various forms, but is not used for any other purpose.


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